Customer Support Expert (m/w/d)
Key Responsibilities:
As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities:
- Collaboration with customers and partners to identify and resolve potential issues
- Independent handling of support tickets and coordination of fixes with 3rd level support
- Responding to inquiries via phone, Email, and ticketing tool
- Support with the installation and configuration of the VusionGroup solution
- Troubleshooting system, network, and software issues
- Targeted follow-up and analysis of inquiries
- Process documentation and preparation of relevant reports
Education:
- Technical diploma, ongoing or completed university of applied sciences (FH) or university degree
Experience & Skils :
- Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows)
- Experience with remote support tools is a plus
- Strong implementation skills, with a proactive and assertive mindset
- Customer-oriented approach with excellent communication skills
- Team player with a positive and collaborative attitude
- Fluent in German and English, both written and spoken
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
- Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential